Privacy Policy

Effective Date: 01/01/2025
Last Updated: 01/05/2025

Welcome to Wavee Pets. We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

This policy applies solely to the Wavee Pets mobile app and related services.

1. Who We Are

Wavee Pets is a standalone platform under the Wavee brand, dedicated to connecting pet owners with local pet businesses and service providers.

Wavee Pets is operated by Evergreen Vita Uk Ltd, registered in the United Kingdom.

For privacy-related enquiries, please contact:
📧 privacy@wavee.pet

2. What Information We Collect

We collect different types of information depending on how you use the app:

A. Personal Information

• Name, email address, phone number

• Pet profiles (name, breed, age, photos)

• Optional profile photos

B. Technical Data

• Device and browser information

• IP address

• App usage and performance data

• Location data (if permitted)

C. Business Data (for service providers)

• Business name, services offered, photos/videos

• Contact details and location

• Order and booking information

3. How We Use Your Data

We use your data to provide and improve our services, including:

• Creating and managing your account

• Displaying nearby pet businesses and services

• Managing orders, bookings, and chats

• Allowing businesses to receive analytics and manage content

• Sending you app updates, offers, or important notifications

• Improving app functionality via usage insights and analytics

4. Legal Basis for Processing

We process your data based on:

• Consent – e.g., when you opt-in or create an account

• Contract – to fulfil services requested by you

• Legitimate Interests – e.g., to enhance app performance or marketing reach

• Legal Obligation – if required by law or regulation

5. How We Share Your Data

We do not sell your personal data. We may share information:

• With pet businesses you interact with (orders, chats, etc.)

• With verified third-party providers under strict agreements (e.g. hosting, analytics)

• With legal authorities when required

• In anonymised, aggregated form for analytics and advertising

6. How We Protect Your Data

Your data is safeguarded using:

• End-to-end encryption

• UK/EU GDPR-compliant servers

• Authentication and access control protocols

• Regular security monitoring and internal audits

7. Your Rights

You can:

• Access or correct your personal data

• Delete your pet profiles or account

• Request a copy of your data

• Object or restrict certain uses of your data

To exercise your rights, email privacy@wavee.pet

8. Data Retention

We retain data only as long as necessary:

• User accounts: active until deletion

• Pet profiles: stored until removed by the user

• Business data: retained under contractual and legal terms

You can request account deletion at any time.

9. Children’s Privacy

Wavee Pets is not intended for users under the age of 16. We do not knowingly collect data from minors.

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Enhance user experience

• Analyze app usage

• Personalize content

You can manage your cookie preferences via your device settings.

11. Changes to This Policy

We may revise this Privacy Policy periodically. Changes will be posted with an updated effective date at the top of this page.

12. Contact Us

If you have any questions about your privacy or data usage, please contact:
📧 privacy@wavee.pet