Wavee Pets – Refund & Cancellation Policy

Effective Date: 01/01/2025
Last Updated: 01/05/2025

At Wavee Pets, we are committed to providing a smooth, transparent experience for pet owners and pet service businesses. This Refund & Cancellation Policy explains how cancellations and refund requests are managed on the Wavee Pets platform.

🔹 1. Pet Owners (App Users)

Most features for pet owners are free to use. However, if you purchase any premium add-ons (e.g. priority bookings, exclusive offers), you may:

• Cancel the add-on via your in-app settings

• Request cancellation assistance by emailing:
  📧 support@wavee.pet

Refunds for these features are granted only in cases of technical fault or accidental purchase (must be reported within 7 days).

🔹 2. Pet Businesses (Subscriptions)

A. Subscription Plans

Pet businesses on Wavee Pets may subscribe to monthly or annual plans for:

• Business listings

• Promotional features

• Sponsored content or map visibility

Subscriptions can be cancelled at any time through the Wavee Pets Business Portal or by contacting:
📧 billing@wavee.pet

Note: No refunds are issued for unused time or partial billing cycles unless required by law.

B. Refund Eligibility

Refunds may be issued under the following conditions:

• Verified technical error on our side prevented proper use of paid features

• Duplicate subscription was purchased (must be reported within 7 days)

• Promotional code or offer was incorrectly applied

All refund requests must be submitted within 14 days of the transaction and are reviewed on a case-by-case basis.

🔹 3. Sponsored Content & Promotions

One-time advertising products such as sponsored posts or pet-related video ads are non-refundable once published, unless:

• A platform error prevents the ad from being delivered correctly

Issues must be reported within 48 hours of publication.

🔹 4. Pet Service Bookings

Wavee Pets enables booking of services such as:

• Grooming

• Boarding

• Walking

• Training

These services are offered by independent third-party providers. Each provider has their own cancellation and refund policy, which will be clearly displayed at the time of booking.

If you need to cancel or seek a refund:

• Contact the service provider directly using the contact info provided in your booking confirmation

• If the provider fails to deliver the service as booked, email us at:
  📧 support@wavee.pet
  We will investigate and may issue a refund at our discretion.

🔹 5. How to Request a Refund

To request a refund, please email:
📧 billing@wavee.pet
Include the following details:

• Full name and email linked to your account

• Reason for the refund

• Date and amount of the transaction

• Any supporting receipts or screenshots

Refund requests are typically processed within 5–7 business days.

🔹 6. Subscription Cancellations

You may cancel your business subscription at any time. Upon cancellation:

• You will retain access to premium features until the end of your current billing period

• Cancellation does not automatically trigger a refund unless you qualify under the refund conditions above

🔹 7. Changes to This Policy

We may revise this Refund & Cancellation Policy from time to time. Material updates will be communicated via email or in-app notification.

📞 Need Help?

We’re here to assist:
📧 support@wavee.pet
📧 billing@wavee.pet